What are employees actually doing with generative AI?
Writing, research, document work, coding, and other reported tasks.
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The answer
Businesses reporting employee generative-AI assistance account for 20.8% of the target population. Among that group, 85.4% reported writing or editing documents, emails, or communications; 49.9% reported information search or technical help; and 44.6% reported document interpretation, analysis, translation, or summarization.
How to read this finding
The employee-assistance questions are answered by business respondents, not employees individually. Their results can differ from formal business adoption. The task percentages describe businesses reporting employee generative-AI use, not all businesses or all workers.
Detailed AI supplement: collected November 17, 2025–February 8, 2026; released April 23, 2026. Past-use questions look back six months unless otherwise specified; future questions look forward six months from the survey response.
Did employees use AI to assist with work?
In the last six months, did this business's employees use Artificial Intelligence (AI) to assist in any work-related tasks that support business functions? (e.g. software coding, writing emails, preparing visualizations, summarizing documents, gathering and processing information)
| Response | Businesses (%) | Standard error (pp) |
|---|---|---|
| Yes | 22.6 | 0.11 |
| No | 65.8 | 0.09 |
| Do not know | 11.7 | 0.07 |
Did employees use generative AI for work?
In the last six months, did this business's employees use Generative AI to assist in any work-related tasks? (Generative AI is a type of Artificial Intelligence that uses prompts or other inputs to create text, images, music, videos, or code. Some examples of Generative AI include ChatGPT, Gemini, Copilot, Claude, Dall E, MidJourney, and GitHub Copilot.)
| Response | Businesses (%) | Standard error (pp) |
|---|---|---|
| Yes | 20.8 | 0.06 |
| No | 66.9 | 0.11 |
| Do not know | 12.4 | 0.08 |
Which tasks involved generative AI?
In the last six months, what work-related tasks did this business's employees use Generative AI to assist with?
| Response | Businesses (%) | Standard error (pp) |
|---|---|---|
| Information processing, paperwork, or filing | 34.7 | 0.30 |
| Writing or editing documents, emails, or communications | 85.4 | 0.25 |
| Interpreting, analyzing, translating, or summarizing documents | 44.6 | 0.28 |
| Customer support | 15.5 | 0.22 |
| Developing or researching new projects, processes, or products | 30.0 | 0.22 |
| Searching for information or technical help | 49.9 | 0.22 |
| Software coding or debugging | 12.7 | 0.23 |
| Data analysis or visualization | 19.1 | 0.28 |
| Tutoring, training, or learning | 16.1 | 0.26 |
| Other tasks | 6.1 | 0.20 |
Multiple responses are possible; percentages need not add to 100.
A practical business conversation
Begin with a task inventory: what information enters the tool, what output it produces, who checks it, and who can rely on it. Training should address the work being performed and the evaluation of its output, rather than only teaching tool commands.
Employee assistance is a distinct measure with its own respondent group.
What this evidence cannot establish
The survey does not identify specific tool market shares, frequency of use, accuracy, confidential-data exposure, time savings, or independently verified productivity.